Downloading signed documents, with BankID SE authentication, is currently unavailable

Resolved
Resolved

The fix is working. We have begun restoring the affected envelopes. All the recipients and the senders will get a second email to download the signed documents.

Recovering

We've deployed a fix and all newly created envelopes will not have any problems. The affected envelopes so far will need to be re-generated, which we are investigating. We will provide an update around 13:00 CET

Identified

Only the recipients are affected. The senders can still download the signed documents from the Archive. We estimate we will have a fix by 12:15 CET

Began at:

Affected components
  • Signing
    • BankID Sweden
  • Verified Secure authentication
    • BankID Sweden
  • Web portal
    • Archive