Downloading signed documents, with BankID SE authentication, is currently unavailable

Resolved
Resolved
After 2 hours and 4 minutes

The fix is working. We have begun restoring the affected envelopes. All the recipients and the senders will get a second email to download the signed documents.

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Mircea
Recovering
After 1 hour and 5 minutes

We've deployed a fix and all newly created envelopes will not have any problems. The affected envelopes so far will need to be re-generated, which we are investigating. We will provide an update around 13:00 CET

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Mircea
Identified

Only the recipients are affected. The senders can still download the signed documents from the Archive. We estimate we will have a fix by 12:15 CET

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Mircea
Began at:

Affected components
  • Signing
    • BankID Sweden
    • BankID Sweden NETS
  • Verified Secure authentication
    • BankID Sweden
  • Web Portal
    • Archive