Resolved
Resolved
After 6 days, 2 hours, and 9 minutes

We've now resolved the incident. Thank you for your patience.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 days, 7 hours, and 33 minutes

We are encountering issues related to the new users not being able to log in. All other functions are stable. We will keep the "Recovering" status for as long as we will closely monitor the key system operating parameters and assist our users with any potential PDF not generated issues. Thank you for your patience!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 days, 2 hours, and 29 minutes

The platform functionality is stable. We will keep the "Recovering" status for as long as we will closely monitor the key system operating parameters and assist our users with any potential PDF not generated issues. Thank you for your patience!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 8 hours, and 49 minutes

The Platform is back on normal operations with most of the functionality working. There might be issues related to the new users not being able to log in and some content from the archive might be missing. Our Engineering Team is working as we speak to fix the mentioned issues as well. Thank you for your patience and sorry for any inconvenience!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 3 hours, and 38 minutes

Platform functionality is in the last phase of full recovery and should be live soon.

The completed PDF generation might encounter some delays, including the activity log. There is no need to worry, as the operation will retry and it will be completed shortly.

Thank you for your patience!

Avatar for André
André
Recovering
After 1 day, 2 hours, and 26 minutes

Platform functionality is in the last phase of full recovery and should be live within the next 1-3 hours.

As soon as we have completed testing and validation, we will inform you.

We are sorry for any inconvenience that this event has caused.

Data integrity and safety is our top priority and our engineering Team has worked 24/7 to return the system to a working state.

Thank you for your patience, we'll soon be functional again, and we'll be keep you informed at every step!

Avatar for André
André
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 9 hours and 40 minutes

Our engineers are currently working on stabilizing the platform. Unfortunately, it will take a while longer, due to the fact that we have suffered from a bug in one of our core systems which rendered the platform unusable for the most part. We will provide more updates once the situation changes.

Thank you for your patience!

Avatar for Razvan
Razvan
Identified
After 5 hours and 49 minutes

We've identified the problem and we're actively working to resolve it.

Avatar for Razvan
Razvan
Investigating

We are currently experiencing platform instability and as a result, envelope actions are affected. Our team is currently investigating the issue and will update as soon as possible.

Thank you for your patience!

Avatar for Razvan
Razvan
Began at:

Affected components
  • Web Portal
    • Login
    • Archive