Templates PDF:s not being generated and confirmation emails are not being sent out

Resolved
Resolved
After 55 minutes

The issue has been resolved as the platform's functionality is back to normal. The only exception to that is the KAR API which will be treated as a separate incident

Avatar for Mircea
Mircea
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 38 minutes

Update:

Template generated PDF:s should now be back on track and pending processes can be resent from your archive using the pen icon (reminder) to the right when expanding an envelope process.

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André
Recovering
After 32 minutes

The PDF rendering is back to normal. However, the KAR API is still affected as our platform IP's changed during last night's AWS incident. We have contacted KAR support to get the new IPs whitelisted.

Avatar for Mircea
Mircea
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 24 minutes

Update:

Confirmation emails after completed process are back on track.

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André
Investigating

We're sorry, public templates are experiencing issues generating PDF:s for signing. Verified is working to resolve the issue. An update will follow as quickly as possible.

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André
Began at:

Affected components
  • Integrations
    • KAR Register Services