Upload document fails in the envelope builder

Resolved
Resolved
After 1 hour and 48 minutes

We've now resolved the incident. Thank you for your patience.

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André
Recovering
After 59 minutes

We've fixed the core issue, and are waiting for things to recover. The platform might be a bit slower than usual for a little while.

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André
Identified
After 25 minutes

We've confirmed the root cause, we're working to resolve it.

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André
Investigating

We're sorry, uploading a PDF in step 1 in Verified is currently unstable. We are working hard to resolve the issue.

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André
Began at:

Affected components
  • Web Portal
    • Envelope Builder