Intermittent performance issues

Resolved
Resolved

The incident has been resolved. All the system health metrics have been at optimal levels of responsiveness and reliability for more than 4 hours.

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Verified Support
Identified

We have identified and we are working to resolve a degradation in our eSigning service (Uploading PDFs, Fetching Envelopes) which is closely correlated to a third-party cloud performance issue.

You might experience a slow performance when uploading new documents or when browsing the envelope archive.

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Verified Support
Began at:

Affected components
  • AML Portal
    • Forms
    • PDF generation
    • Screening
    • ID-control
    • Company Lookup
  • API
    • Authentication
    • Envelope actions
    • Query
  • Flows
    • Default flow
    • PDF generation
  • Integrations
    • Brønnøysundregistrene
    • Bisnode Services
    • BankID AML
    • NETS ID-Rights Services
    • KAR Register Services
  • Notifications
    • E-mail notifications
    • SMS notifications
  • Signing
    • BankID Norway
    • BankID Sweden
    • BankID Finland (FTN)
    • MitID Denmark
    • eID Easy (Estonia, Latvia, Lithuania)
    • Freja eID (International)
    • SMS
    • Email
    • Touch
  • Verified Secure authentication
    • BankID Norway
    • BankID Sweden
    • BankID Finland (FTN)
    • MitID Denmark
    • Belgian eID
    • Estonian eID
    • Latvian eID
    • Lithuanian eID
    • Portuguese ID
    • Serbian ID
    • Freja eID (International)
    • SMS authentication
  • Web portal
    • Login
    • Archive
    • Envelope Builder
    • Access Management: Users & Companies
  • User interface
    • Checkout
    • Recipient portal