Verified User & Company Administration Module incident - Affecting Verified eSigning & AML Systems


We've now resolved the incident. Thank you for your patience.

Avatar for Mircea Chercheata
Mircea Chercheata

We are currently experiencing an issue affecting the Verified User and Company Administration module. This incident is impacting both Verified eSigning and AML platforms.

We understand this may be causing inconvenience and apologize for the disruption.

Here's what you need to know:

  • Users may encounter difficulties activating new user accounts or performing updated company searches in the AML portal.
  • The issue is intermittent.
  • Our engineers have been working on a fix for over 30 minutes and are actively investigating the cause.
  • We are currently unable to provide an estimated resolution time, but we will update this notice as soon as we have more information

Thank you!

Avatar for Mircea Chercheata
Mircea Chercheata
Began at:

Affected components
  • AML Portal
    • Company Lookup
  • Web portal
    • Access Management: Users & Companies