Intermittent performance issues

We've now resolved the incident. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

We've confirmed that there is a problem, we're working to resolve it.

The incident has been resolved and the Verified platform performance is back to normal parameters.

The problem has been identified and it's on the course to be addressed.

We have been observing a degradation of several key functions of our service (Uploading PDFs, Fetching Envelopes) caused by intermittent networking issues our a third-party supplier.

Our Engineering team is closely monitoring and investigating the situation while escalating the problem with the third-party Customer Support team.