Ongoing Issue Affecting Template Processing

Resolved
Resolved

This incident has been confirmed as resolved. Thank you for your patience.

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Verified Support
Recovering

The core issue affecting the PDF processing in several custom forms has been fixed. The affected PDFs should be sealed automatically during the next 12 hours.

Thank you!

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Verified Support
Identified

We understand this issue is still impacting some organizations using custom forms in app.verified.eu, and we appreciate your patience.

The fix is in progress, but the development deployment and validations are taking longer than planned.

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Verified Support
Identified

We've found the cause of the template processing problem and a fix is in progress. The existing envelopes created with the affected descriptors before Feb 5th, 2025) will be automatically reprocessed in the second half of the day.

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Verified Support
Investigating

We are investigating an issue affecting the processing of "no-recipient " based app.verified.eu custom forms, which leads to envelopes not being completed. We appreciate your patience as we work to implement a fix as quickly as possible. Further updates will be shared shortly.

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Verified Support
Began at:

Affected components
  • Flows
    • PDF generation