Envelopes are not visible on dashboard or archive (503)

Resolved
Resolved

We've now resolved the incident. Thank you for your patience.

Avatar for Mircea Chercheata
Mircea Chercheata
Recovering

The incident has been resolved. Our team will continue monitoring the service status.

Thank you for your patience.

Avatar for Mircea Chercheata
Mircea Chercheata
Identified

The issue is still affecting the envelope's visibility in Dashboard and Archive. Our Engineering team is working to resolve it.

Avatar for Mircea Chercheata
Mircea Chercheata
Recovering

The third-party issue has been resolved. We are actively monitoring the system parameters.

Thank you!

Avatar for Mircea Chercheata
Mircea Chercheata
Updated

Update:

The error seems to be third party related in the AWS environment. Our team is working to resolve the issue.

Avatar for André
André
Investigating

We're sorry, the Verified platform is currently experiencing delays and problems displaying envelopes. The team is working on the error.

Creating envelopes and sending them is operational.

Signing sessions for signing parties are not affected.

Avatar for André
André
Began at:

Affected components
  • API
    • Query
  • Web portal
    • Archive