We've now resolved the incident. Thanks for your patience.

Avatar for André

All system services are functional. Verified is currently recovering.

If you have sent any envelopes during this period, they will show eventually. Verified will trigger them automatically.

Avatar for André

Notification service is back online. This means that you can create and send new envelopes with documents.

Old documents will eventually be triggered automatically.

Avatar for André

Current root cause is still unknown, but we have narrowed down potential directions and have been able to reliably exclude the following causes:

a. Faulty NPM dependency that causes template flow issues

b. Eventstore losing connection to services

c. Networking issues inside AWS’s managed Kubernetes, which failed to resolve the DNS name to its own external services

Avatar for André

Starting with 14:23 CET requests to the Verified API often resulted in 500 error response messages. The integrations that rely on the API also returned errors or had reduced functionality. Current root cause is unknown, however the team is investigating whether it is related to a faulty NPM dependency that causes template flow issues.

Avatar for André

Due to increased load on our smart forms, the platform has been slightly affected. Our engineers are working to solve the problem. We apologize for the inconvenience.

Avatar for André
Began at:

Affected components
  • API
    • Authentication
    • Envelope actions
    • Query
  • Integrations
    • Brønnøysundregistrene
    • Bisnode Services
    • BankID AML
    • NETS ID-Rights Services
    • KAR Register Services
  • Signing
    • BankID Norway
    • BankID Sweden
    • BankID Finland (FTN)
    • MitID Denmark
    • eID Easy (Estonia, Latvia, Lithuania)
    • Freja eID (International)
    • SMS
    • Email
    • Touch
  • Web portal
    • Login
    • Archive
    • Envelope Builder
    • Access Management: Users & Companies