Verified is responding slow

Resolved
Resolved
After 2 hours and 19 minutes

We've now resolved the incident. Thanks for your patience.

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André
Recovering
After 2 hours and 10 minutes

All system services are functional. Verified is currently recovering.

If you have sent any envelopes during this period, they will show eventually. Verified will trigger them automatically.

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André
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 52 minutes

Notification service is back online. This means that you can create and send new envelopes with documents.

Old documents will eventually be triggered automatically.

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André
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 12 minutes

Current root cause is still unknown, but we have narrowed down potential directions and have been able to reliably exclude the following causes:

a. Faulty NPM dependency that causes template flow issues

b. Eventstore losing connection to services

c. Networking issues inside AWS’s managed Kubernetes, which failed to resolve the DNS name to its own external services

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André
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 23 minutes

Starting with 14:23 CET requests to the Verified API often resulted in 500 error response messages. The integrations that rely on the API also returned errors or had reduced functionality. Current root cause is unknown, however the team is investigating whether it is related to a faulty NPM dependency that causes template flow issues.

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André
Identified

Due to increased load on our smart forms, the platform has been slightly affected. Our engineers are working to solve the problem. We apologize for the inconvenience.

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André
Began at:

Affected components
  • API
    • Authentication
    • Envelope actions
    • Query
  • Integrations
    • BankID AML
    • Bisnode Services
    • Brønnøysundregistrene
    • NETS ID-Rights Services
    • KAR Register Services
  • Signing
    • BankID Norway
    • BankID Sweden
    • NemID Denmark
    • BankID Norway NETS
    • BankID Sweden NETS
    • NemID Denmark NETS
    • E-Ident Finland NETS
    • E-Ident Mobiilivarmenne NETS
    • Tupas NETS
    • eID Easy (Estonia, Latvia, Lithuania)
    • SMS
    • Email
    • Touch
  • Web Portal
    • Login
    • Archive
    • Envelope Builder