Nets-Info: START - Nets is experiencing operational disturbances with the E-Signing service INC0280651

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 41 minutes

INFORMATION

The E-Signing service is back in normal operation.

During closer investigation of the possible incident for the E-Signing service, no incident was detected. The service has been operating as normal.

INCIDENT START 17:01:2020 06:40

INCIDENT END 17:01:2020 08:50

Best regards

IT Business Support (ITBS)

Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu

Resolved
After 1 hour and 41 minutes

Nets-Info: RESOLVED - Nets experienced operational disturbances with the E-Signing service INC0280651

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 minute

INFORMATION The E-Signing service is experiencing an incident. Nets is currently working to resolve the operational problems.

CONSEQUENCES

The E-Signing service is currently unstable. Customers may experience problems to create and maintain signing orders and end users may not be able to sign the document.

NEXT UPDATE Within 60 minutes

Best regards

IT Business Support (ITBS)

Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu

Investigating

INFORMATION A possible incident for E-Signing has been detected and is under investigation. The service is up but might experience delays during peaks

CONSEQUENCES The customer impacts are currently not known.

NEXT UPDATE Within 60 minutes

Best regards

IT Business Support (ITBS)

Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu

Began at:

Affected components
  • Signing
    • BankID Norway NETS
    • BankID Sweden NETS
    • NemID Denmark NETS