Nets-Info: START - Nets is experiencing operational disturbances with the E-Signing service INC0280651

INFORMATION

The E-Signing service is back in normal operation.

During closer investigation of the possible incident for the E-Signing service, no incident was detected. The service has been operating as normal.

INCIDENT START 17:01:2020 06:40

INCIDENT END 17:01:2020 08:50

Best regards

IT Business Support (ITBS)

Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu

Nets-Info: RESOLVED - Nets experienced operational disturbances with the E-Signing service INC0280651

INFORMATION The E-Signing service is experiencing an incident. Nets is currently working to resolve the operational problems.

CONSEQUENCES

The E-Signing service is currently unstable. Customers may experience problems to create and maintain signing orders and end users may not be able to sign the document.

NEXT UPDATE Within 60 minutes

Best regards

IT Business Support (ITBS)

Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu

INFORMATION A possible incident for E-Signing has been detected and is under investigation. The service is up but might experience delays during peaks

CONSEQUENCES The customer impacts are currently not known.

NEXT UPDATE Within 60 minutes

Best regards

IT Business Support (ITBS)

Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu