Mobile created PDFs loading issue in the Checkout page


We've now resolved the incident. Thank you for your patience.

Avatar for Mircea Chercheata
Mircea Chercheata

We are aware that several users have been experiencing PDF loading issues when attempting to sign documents using Safari mobile or Chrome mobile browsers. Our Engineering team has released a hotfix on Nov 24th outside of business hours and the Checkout page is now properly loaded when using a mobile device.

In case you are still experiencing a loading issue with your PDF in the Checkout page, please scroll or swipe the document manually to trigger the content rendering.

Avatar for Mircea Chercheata
Mircea Chercheata
Began at:

Affected components
  • Procountor allekirjoitus
    • Login service
    • Notifications
      • Email
      • SMS invitation
    • Signing
      • BankID Finland (FTN)
    • Envelope builder
  • User interface
    • Checkout