Issues with PDF generation

Resolved
Resolved
After 21 minutes

The affected services have been restarted and the PDF generation is back to normal. Generated PDFs that were in-flight when the problem started should be arriving now. If you were in the process of filling out a template that got stuck, you will have to try again.

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Mircea
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 8 minutes

The problem seems more widespread as PDF generation is not working for the entire platform, not just templates.

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Mircea
Investigating

We are currently experiencing issues with PDF generation/signing. Some templates might be affected.

We are in the process of identifying the issue.

Thank you for your patience!

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Began at:

Affected components
  • Signing
    • BankID Norway
    • BankID Sweden
    • NemID Denmark
    • BankID Norway NETS
    • BankID Sweden NETS
    • NemID Denmark NETS
    • E-Ident Finland NETS
    • E-Ident Mobiilivarmenne NETS
    • Tupas NETS
    • eID Easy (Estonia, Latvia, Lithuania)
    • SMS
    • Email
    • Touch