Notifications not being sent out

Resolved
Resolved
After 1 hour and 21 minutes

We've now resolved the incident. Thanks for your patience.

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Mircea
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 21 minutes

We have resolved the issue and restored the platform's functionality. We will monitor the envelopes that might have been affected during the 13:30 - 16:30 (norwegian time) inverval when this incident and the previous one occurred.

Sorry again for the inconvenience.

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Mircea
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 25 minutes

The signing functionality is not affected

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Mircea
Investigating

We're investigating a platform wide problem that affects the query service and results in notifications not being sent.

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Mircea
Began at:

Affected components
  • API
    • Authentication
    • Envelope actions
    • Query
  • Integrations
    • KAR Register Services
  • Web Portal
    • Envelope Builder