Investigating isolated Support cases of users experiencing errors in generating signing link
This incident report has been marked as Resolved.
The incident has been resolved. All the affected envelopes without signing links generated during the day have been updated automatically.
Thank you!
Hello,
Our Engineering team is investigating isolated Support reports of users experiencing errors in generating signing links. Based on the troubleshooting performed so far, only 0.4% of today's active users of the Verified eSigning multitenant service have experienced this issue.
This issue seems to occur mainly for documents sent to recipients using Gmail or Yahoo domain email addresses. If you have experienced this issue, we would like to inform you that updating the recipient email address with a different domain email address or using SMS for signing has been validated as a workaround.
More information will follow during the day.
Thank you.
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Signing
- BankID Norway
- BankID Sweden
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