Resolved
Resolved
After 3 days, 14 hours, and 33 minutes

The Incident is solved! Thank you for your patience!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 days, 15 hours, and 55 minutes

The platform is stable and all the functionality is working at an optimal state. During the past days' incident, no data was lost. Our team continues to monitor the services closely and assure stability. Thank you for your patience during the last several days and we are sorry for the inconvenience!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 16 hours, and 42 minutes

New users' activation functionality has been restored and they are able to log in. The platform is stable and no data was lost for our customers during the Incident. Our team continues to monitor the services closely and assure stability. Thank you for your patience during the last few days and we are sorry for the inconvenience!

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 15 hours and 50 minutes

We have identified the root cause of the issues that new users encounter when trying to log in. Our team is working on solving it and we will come back with updates shortly. Thank you for your patience and we are sorry for the inconveniences!

Recovering

Our team is working on restoring the whole functionality of the platform, which includes the issues that new users encounter when trying to log in. We will keep assisting our users with the PDF not generated issues. During the outage, no client data was lost and envelopes will resume their transit shortly. Thank you for your patience and we are sorry for the inconveniences from the past few days!

Began at:

Affected components
  • Web Portal
    • Login
    • Archive