Verified experiences issues with the Query service

Resolved
Resolved
After 4 hours and 23 minutes

We've now resolved the incident. Thank you for your patience.

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André
Recovering
After 2 hours and 12 minutes

We've fixed the core issue, and are waiting for things to recover.

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André
Identified
After 1 hour and 13 minutes

Our engineers have localized the problem and are working on fixing it as soon as possible.

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André
Investigating

We're sorry, at the moment we are mitigating issues regarding the query service. At an initial investigation, it seems to stem from a third party service at AWS (Amazon).

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André
Began at:

Affected components
  • API
    • Envelope actions
    • Query
  • Web Portal
    • Archive
    • Envelope Builder