Incident identified affecting Verified eSign Archive and envelope builder

The associated incident case for Verified eSign Archive and Envelope builder issues has been marked as closed.

We'll continue to monitor the eSign service for the upcoming hours.

Hello,

We are pleased to announce that the Archive service incident hat began around 12:45 CET has been entered into the monitoring stage. The issue has been caused by a networking failure with a third-party system component, that led to a hotfix.

We'll continue to keep monitoring the service parameters for the upcoming hours.

Thank you

We've now identified some potential factors that might be related to this issue and are analyzing them in detail. We will keep you updated on the progress.

Technical team is continuously investigating this incident. While we do not have a definitive answer at this time, we are committed to providing regular updates. Thank you for your patience and understanding.

We're continuing to investigate the ongoing issue affecting app.verified.eu. Our team is working to resolve this as quickly as possible. We will provide updates as soon as more information becomes available.

Hello,

We are currently investigating an issue affecting the Archive functionality within app.verified.eu. Users may experience a loading delay when attempting to create a new envelope through the GUI interface.