Incident affecting email notifications


The incident has been resolved. Thank you for your patience and understanding.

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Mircea Chercheata

We've confirmed that there is a problem, we're working to resolve it.

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We are aware that email notifications are still not being sent at the default levels for Our Engineering team is in the process of performing a configuration upgrade which will restore the full functionality of the service.

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Mircea Chercheata

The incident's root cause has been identified and remediation measures have been taken. If you have any urgent documents in-pending and no news from the corresponding recipient, please use the send reminder feature.

Thank you!

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Mircea Chercheata


We are experiencing issues with our email notification service for, which might hinder initiating new envelopes or receiving email notifications for the existing ones. Our Engineering team is looking into it.

Sorry for the inconvenience!

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Mircea Chercheata
Began at:

Affected components
  • API
    • Authentication
    • Envelope actions
    • Query
  • Flows
    • Default flow
    • PDF generation
  • Notifications
    • E-mail notifications
    • SMS notifications
  • Signing
    • BankID Norway
    • BankID Sweden
    • BankID Finland (FTN)
    • MitID Denmark
    • eID Easy (Estonia, Latvia, Lithuania)
    • Freja eID (International)
    • SMS
    • Email
    • Touch
  • Web portal
    • Login
    • Archive
    • Envelope Builder
    • Access Management: Users & Companies
  • User interface
    • Checkout
    • Recipient portal